Order Marked Delivered but Not Received

After your order ships, you will receive a confirmation email with tracking details. If the your order status marked “Delivered” but you did not receive the package, please follow these steps:

Check delivery details

Use the tracking number to confirm the delivery address whether matches your original shipping address on the order.

Look for proof of delivery

Review the delivery photos and check typical delivery locations like your mailbox, front door, garage, or with neighbors or building management. The package may also be available at a nearby pickup station.

Contact the local carrier

If the package cannot be located, report it as missing.

Contact ONWOTE support

Provide your order number and proof of purchase to reach out to ONOWTE customer service for further assistance.