Received Only Part of My Order

Orders with multiple products may be fulfilled in separate shipments. Due to system limitations, only the tracking number for the initial package may be provided, which can limit visibility for subsequent shipments.

If you have received only part of your order, please don’t worry. The remaining items are usually delivered within 2–3 business days.

If you still have not received the remaining items after 3 days, please contact our customer service team as soon as possible. When reaching out, kindly include a brief subject line and your order number (for example: “Order #XXXX – Missing Items”) to help us locate your order more efficiently.