What are the conditions for a refund?

ONWOTE only provides refunds for products purchased through our official online store. For products purchased through other authorized agents, distributors, retailers, or physical stores, please contact the original seller to process your refund.

1. 1. After placing your order, you can cancel it at any time before we ship your product for any reason, and we will promptly process your refund.

2. 2. If you are not satisfied with your product or no longer wish to keep it within 30 days of purchase, we offer a 30-day return policy. To request a return, please submit a return and refund request within 30 days, providing the reason and any supporting documentation.

Please note: unless the product has a manufacturing defect, customers are responsible for return shipping costs.